Comprehensive service
Maximizing Your Hotel’s Power With Our Call Center Service For Hotels
Phone
An ideal solution to enhance your hotel’s direct sales and Reservations managment. As an essential addition, CallMax is a hotel-exclusive Call Center that provides you with the opportunity to rely on true experts in phone, WhatsApp, and email sales.
Experience a significant increase in conversion rates for sales via calls, emails, & WhatsApp. Trust highly skilled professionals to boost your results and maximize your success in the market.
We are based in Miami, offering our services for your hotel anywhere in the world.
Professional service for hotels
Scope of Work
Handle direct calls from customers interested in staying at the hotels, providing personalized and professional service.
Provide detailed information about the properties, highlighting the services and amenities they offer, as well as the included benefits.
Clearly and concisely present rates, current promotions, and possible discounts available.
Guide potential guests through the booking process, ensuring they have all the necessary information to make a decision.
Effectively close the sale, converting inquiries into confirmed reservations for the hotel.
Proactively follow up on all reservations, ensuring all customer needs and requirements are met.
Maintain constant communication with guests prior to their arrival, providing additional information and ensuring a pleasant experience from the outset.
Manage and handle any changes or modifications to existing reservations, ensuring customer satisfaction at all times.
POWERFUL SOFTWARE
Our Services Scheme
We have a powerful software for managing your hotel reservations, taking care of all the necessary details to increase your sales and ensure complete guest satisfaction. Our software allows us to parameterize an entire scheme according to your needs and the characteristics of your hotel.
- PROPERTY SET UP
- WORKING HOURS
- CALL PLAN
- AGENTS
- CALL MANAGEMENT
- CONNECTION MANAGEMENT
- STATISTICS
At CallMax, we provide premium call center services for hotels worldwide at the best market prices. With state-of-the-art technical tools and highly qualified human capital, we're dedicated to achieving your corporate objectives. We elevate your hotel service to a superior level, offering top-notch service guarantees and high user satisfaction standards. Expect timely and comprehensive information delivery, along with the transparency and honesty of our professional team.
WE ARE A DIRECT CHANNEL (PHONE | EMAIL | WHATSAPP)
We provide personalized and prompt assistance through phone calls, emails, and WhatsApp.
CUSTOMER SERVICE (AVOIDING FRONT DESK EXTRA TASKS)
By handling additional phone tasks from the front desk, we free up your reception staff to focus on delivering exceptional guest service at the hotel.
ELIMINATING THE COST OF RESERVATION CENTER EMPLOYEES
Our hotel call center service eliminates the need to hire additional staff to manage reservations, resulting in significant savings for your hotel.
EXTREMELY COMPETITIVE COMMISSION VS. OTAS & WHOLESALERS COMMISSION
Our commission of 8% to 10% is extremely competitive compared to OTAS & WHOLESALERS proposing schemes of up to 30%.
EXTREMELY COMPETITIVE COMMISSION VS. OTAS & WHOLESALERS COMMISSION
Our commission of 8% to 10% is extremely competitive compared to OTAS & WHOLESALERS proposing schemes of up to 30%.
FULL ACCESS AND CONTROL FOR OWNERS / PROPRIETORS / MANAGEMENT
We provide you with complete access and total control over reservations, enabling you to maintain full control, make informed and strategic decisions to maximize your revenue.
WEEKLY REPORTS VIA EMAIL & MONTHLY REPORTS VIA MEETING
We maintain constant communication with you through weekly email reports and monthly meetings, providing relevant data and analysis to support your decision-making.
HIGHLY TRAINED TEAM (PRODUCT | SALES | CUSTOMER SERVICE | HOTEL SECTOR)
Our team has extensive experience and knowledge in the hotel sector, consistently trained.
PRACTICAL & CONVENIENT PAYMENT SCHEME
Set up fee | Monthly fee | Commission per completed reservation.