Call Center Software & Services for Hotels Around the World
+1 13054477368
Our Service Scheme
At CallMax, we have a robust software developed to optimize reservation management for all types of hotels. It allows us to provide full traceability of calls, emails, and WhatsApp messages, as well as to track reservations and display live statistics. We are strategically located in Miami, offering our services to your hotel anywhere in the world.
Increase your hotel’s profitability with our professional sales team and sophisticated management tool!
Property Setup
Working Hours
Setting up each property to direct calls to the hotel when our agents are offline, outside of their working hours, or unavailable.
Defining the agents’ working hours, meaning calls are directed to the call center during this time.
In cases where our agents are not online, outside of their working hours, or unavailable, calls are automatically routed to the hotel’s central line.
Features of Our Call Plan
All available agents’ phones ring simultaneously when a call comes in.
If no agent is free, the call is transferred to the hotel’s internal number. It will then loop back to available agents or those who have become available in the meantime.
If no agent answers within 1 minute, the call is automatically redirected to the hotel.
Agents
Call Management
Date: The exact day and time when a call enters or exits our center.
Direction: Identifies whether the call is incoming or outgoing.
Source: Indicates where the call is coming from (often shows the hotel number, but this is internal configuration).
Calling Number: Incoming phone number.
Destination: Shows where the call is directed.
Dialed Number: Outgoing phone number.
Status: Indicates response, wait, or abandonment.
Duration: Ringing time.
Voice Icons: Recorded audio of calls for playback.
Price: Cost per call.
Connection Management
Blank, when connected.
Green, when in a call.
Yellow, when ringing.
Red, when disconnected.
Statistics
We can customize and request call statistical data from the system:
ANSWERED: Call successfully handled
NO ANSWER: Call not answered
CONGESTION: Some type of error or anomaly prevented communication
CANCELLED: Call cancelled from the source
BUSY: The destination was unavailable
Email & WhatsApp
- Experience a significant increase in sales conversion via email & WhatsApp.
- We recommend being able to implement all possible CTAs (Call to Actions) on the most visible platforms (Website/Social Media, etc.).
At CallMax, we provide premium call center services for hotels worldwide at the best market prices. With state-of-the-art technical tools and highly qualified human capital, we're dedicated to achieving your corporate objectives. We elevate your hotel service to a superior level, offering top-notch service guarantees and high user satisfaction standards. Expect timely and comprehensive information delivery, along with the transparency and honesty of our professional team.
WE ARE A DIRECT CHANNEL (PHONE | EMAIL | WHATSAPP)
We provide personalized and prompt assistance through phone calls, emails, and WhatsApp.
CUSTOMER SERVICE (AVOIDING FRONT DESK EXTRA TASKS)
By handling additional phone tasks from the front desk, we free up your reception staff to focus on delivering exceptional guest service at the hotel.
ELIMINATING THE COST OF RESERVATION CENTER EMPLOYEES
Our hotel call center service eliminates the need to hire additional staff to manage reservations, resulting in significant savings for your hotel.
EXTREMELY COMPETITIVE COMMISSION VS. OTAS & WHOLESALERS COMMISSION
Our commission of 8% to 10% is extremely competitive compared to OTAS & WHOLESALERS proposing schemes of up to 30%.
EXTREMELY COMPETITIVE COMMISSION VS. OTAS & WHOLESALERS COMMISSION
Our commission of 8% to 10% is extremely competitive compared to OTAS & WHOLESALERS proposing schemes of up to 30%.
FULL ACCESS AND CONTROL FOR OWNERS / PROPRIETORS / MANAGEMENT
We provide you with complete access and total control over reservations, enabling you to maintain full control, make informed and strategic decisions to maximize your revenue.
WEEKLY REPORTS VIA EMAIL & MONTHLY REPORTS VIA MEETING
We maintain constant communication with you through weekly email reports and monthly meetings, providing relevant data and analysis to support your decision-making.
HIGHLY TRAINED TEAM (PRODUCT | SALES | CUSTOMER SERVICE | HOTEL SECTOR)
Our team has extensive experience and knowledge in the hotel sector, consistently trained.
PRACTICAL & CONVENIENT PAYMENT SCHEME
Set up fee | Monthly fee | Commission per completed reservation.